Web Survey Bibliography
This presentation will summarize and integrate findings from a sequence of three experiments aimed at the development of effective internet data collection procedures for the general public.
The first experiment (Smyth, Dillman, Christian and O’Neill, Forthcoming), which was conducted on a regional sample of households, showed that it was possible to obtain a response rate of 55% from a sample of household addresses (The U.S. Postal Service Delivery Sequence File). It also showed that three-fourths of those responses came via the Internet with the remainder by mail.
The second experiment, conducted on a statewide (Washington) sample of households resulted in a response rate of 47% with two-thirds of the responses coming via the Internet (Messer, 2009; Messer and Dillman, 2009). Results of this experiment also indicate that the individuals responding to the Internet are quite different, demographically, than those who respond by mail. When the Internet and mail responses are combined together, the results are closer to representing the survey population than are either the mail or Internet proportion of the combined returns.
These experiments also provide insight into the effectiveness of token financial incentives and other data collection procedures. In addition the first experiment showed that giving people a “choice” of response mode tended to lower response rates compared to offering only a mail response option.
The third experiment (Millar and Dillman, 2009), follows-up on the issue of choice by examining the specific effect of offering people a choice of mail or web as a means of response. This experiment, conducted on a population known to have email access, provides new evidence on the effects of choice vs. the sequential offering of survey modes. It also provides insight into how mail and email contacts can be used in a supportive way to improve survey response.
Taken together these results have significant implications on alternative ways of improving the response and representativeness of survey data obtained over the Internet. Needed future research will also be discussed.
Web survey bibliography - Dillman, D. A. (52)
- Improving the Effectiveness of Online Data Collection by Mixing Survey Modes; 2017; Dillman, D. A.; Hao, F.; Millar, M. M.
- On Climbing Stairs Many Steps at a Time: The New Normal in Survey Methodology; 2015; Dillman, D. A.
- Improving Response to Household Surveys Using Mail Contact to Request Responses over the Internet: Results...; 2015; Dillman, D. A.
- Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method, 4th Edition; 2014; Dillman, D. A., Smyth, J. D., Christian, L. M.
- Achieving Synergy Across Survey Modes: Mail Contact and Web Responses from Address-Based Samples; 2013; Dillman, D. A.
- An Experimental Evaluation of How Mode Sequence for offering Internet, Mail and Telephone Options Affects...; 2013; Finamore, J., Dillman, D. A.
- Attitudes of Nebraska Residents on Nebraska Water Management; 2013; Dillman, D. A., Edwards, M. L.
- Mode Effects in Mixed-Mode Surveys: Prevention, Diagnostics, and Adjustment 1; 2013; de Leeuw, E. D., Dillman, D. A., Schouten, B.
- Understanding the resilience of mail-back survey methods: An analysis of 20 years of change in response...; 2012; Rookey, B. D., Le, L., Littlejohn, M., Dillman, D. A.
- Intensifying the Request: Results from an Experiment on Improving Internet Response Rates for Address...; 2012; Messer, B. L., Dillman, D. A.
- Do Mail and Internet Surveys Produce Different Item Nonresponse Rates? An Experiment Using Random Mode...; 2012; Millar, M. M., Dillman, D. A.
- Determinants of Item Nonresponse to Web and Mail Respondents in Three Address-Based Mixed-Mode Surveys...; 2012; Messer, B. L., Edwards, M. L., Dillman, D. A.
- How Visual Design Affects the Interpretability of Survey Questions; 2011; Toepoel, V., Dillman, D. A.
- Surveying the General Public over the Internet Using Address-Based Sampling and Mail Contact Procedures...; 2011; Messer, B. L., Dillman, D. A.
- Creating Effective Designs for Mixed-Mode Surveys; 2011; Dillman, D. A.
- In the Face of Declining Budgets: The Student Experience at Washington State University ; 2011; Allen, T., Dillman, D. A., Garza, B., Millar, M. M.
- IVR and web administration in structured interviews utilizing rating scales: exploring the role of motivation...; 2011; Yang, Y., Callegaro, M., Bhola, D. S., Dillman, D. A.
- Research synthesis. AAPOR report on online panels; 2010; Brick, J. M., Baker, R., Blumberg, S. J., Couper, M. P., Courtright, M., Dennis, J. M., Dillman, D....
- Mixed-mode surveys; 2010; Dillman, D. A., Messer, B. L.
- Improving Response to Mail and Web Mixed-Mode Surveys: The Effects of Offering Choice on Survey Response...; 2010; Millar, M. M., Dillman, D. A.
- Questionnaire Design Guidelines for Establishment Surveys; 2010; Morrison, R. L., Dillman, D. A., Christian, L. M.
- Does Visual Appeal Matter? Effects of Web Survey Aesthetics on Survey Quality; 2010; Mahon-Haft, T., Dillman, D. A.
- Using the Internet to Survey Small Towns and Communities: Limitations and Possibilities in the Early...; 2010; Smyth, J. D., Dillman, D. A., Christian, L. M., O'Neill, A. C.
- Response format effects on measurement of employment; 2009; Thomas, R. K., Dillman, D. A., Smyth, J. D.
- Words, Numbers and Visual Heuristics in Web Surveys: Is There a Hierarchy of Importance?; 2009; Toepoel, V., Dillman, D. A.
- Improving the Effectiveness of Mail Contact Procedures to Obtain Survey Response Over the Internet for...; 2009; Messer, B. L., Dillman, D. A.
- The Difficult but Essential Challenge of Designing Mixed-Mode Surveys; 2009; Dillman, D. A.
- Using Mail Contact to Sample and Encourage Submission of Questionnaire Answers Over the Internet; 2009; Dillman, D. A., Messer, B. L., Millar, M. M.
- Visual Heuristics and Answer Formats in Rating Scales; 2009; Toepoel, V. Dillman, D. A.
- Open-Ended Questions in Web Surveys: Can Increasing the Size of Answer Boxes and Providing Extra Verbal...; 2009; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- Are Mode Preferences Real?; 2009; Millar, M. M., O'Neill, A. C., Dillman, D. A.
- Designing Scalar Questions for Web Surveys; 2009; Christian, L. M., Parsons, N. L., Dillman, D. A.
- Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice...; 2009; Dillman, D. A., Phelps, G., Tortora, R. D., Swift, K., Kohrell, J., Berck, J., Messer, B. L.
- Some consequences of survey mode changes in longitudinal surveys; 2008; Dillman, D. A.
- To Mix or Not To Mix Survey Modes; 2008; Dillman, D. A.
- ...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., O'Neill, A. C.
- Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method ; 2008; Dillman, D. A., Christian, L. M., Smyth, J. D.
- How can we convince the general public to respond to internet surveys?; 2008; Dillman, D. A.
- Combining Mail and Internet Methods to Conduct Household Surveys of the General Public: A New Methodology...; 2008; Dillman, D. A., Smyth, J. D., Christian, L. M., Oneill, A.
- Does the Inclusion of Mail and Web Alternatives in a Probability-Based Household Panel Improve the Accuracy...; 2008; Rookey, B. D., Dillman, D. A., Hanway, S.
- Does a Probability-Based Household Panel Benefit from Assignment to Postal Response as an Alternative...; 2008; Rookey, B. D., Hanway, S., Dillman, D. A.
- Context effects in Internet Surveys: New issues and evidence; 2007; Smyth, J. D., Dillman, D. A., Christian, L. M.
- Guidelines for Designing Questionnaires for Administration in Different Modes; 2007; Martin, E., Hunter, J. E., DeMaio, T., Hill, Jo., Reiser, C., Gerber, E., Styles, K., Dillman, D. A.
- Is it Possible to Obtain Equivalent Answers to Scalar Questions in Web and Telephone Surveys?; 2006; Christian, L. M., Dillman, D. A., Smyth, J. D.
- Open-Ended Questions in Web and Telephone Surveys; 2006; Smyth, J. D., Dillman, D. A., Christian, L. M., McBride, M.
- Comparing Check-All and Forced-Choice Question Formats in Web Surveys: The Role of Satisficing, Depth...; 2005; Smyth, J. D., Dillman, D. A., Christian, L. M., Stern, M. J.
- Response latency as an indicator of optimizing. A study comparing job applicants and job incumbents...; 2004; Callegaro, M., Yang, Y., Bhola, D. S., Dillman, D. A.
- The Influence of Graphical and Symbolic Language Manipulations on Responses to Self-Administered Questions...; 2004; Christian, L. M., Dillman, D. A.
- Results from cognitive interviews of nsf earned doctorate Web survey; 2002; Altheimer, I., Dillman, D. A.
- Survey Nonresponse; 2001; Groves, R. M., Dillman, D. A., Eltinge, J. L.